I have a question about anything POKER-BTC.COM related. What do I do now?

No problem – we are available 24/7 at your disposal.

You may contact us at any time by sending an email to [email protected] / [email protected] or open a ticket. While you may find the answer to some of the most frequently asked questions on this FAQ page, you are always welcome to contact us via our Contact Support feature in the client software.

I forgot my User ID. Can I open a new account?

No. In protection of the game’s integrity, and players’ account security; you are only permitted one account at POKER-BTC. Instead, please follow the instructions below.

I forgot my password. Can I open a new account?

No. In protection of the game’s integrity, and players’ account security; you are only permitted one account at POKER-BTC.COM.

What do I do if I have forgotten my User ID?

This is very common and it is no problem at all. You will be unable to create a new account, so you simply have to retrieve your existing User ID. Please follow the following steps:

Click the ‘Log In’ button in the bottom right corner of the POKER-BTC software
Click the ‘Forgot User ID / Password…’ button

I forgot my password. How do I get a new one?

POKER-BTC has a feature to help players who have forgotten their password. With the POKER-BTC software (not the website) open, please follow these steps:

Click the ‘Log In’ button in the bottom right corner of the POKER-BTC software

Click the ‘Forgot User ID / Password…’ button

Enter the required information in the ‘Reset Password’ screen, as shown belowAfter clicking ‘OK’ above, you should receive this message, which indicates your password has been sent to the email address registered on your POKER-BTC account:

An email with your password will arrive within a few minutes. If it does not, please click here for instructions, as our email likely ended up in your spam/junk mail folder.

If you did NOT receive the above message, but instead receive any sort of error message, please contact [email protected], including the message or error code received, and we will be happy to help you out. In your email, please include the following details (include old/alternate addresses – the more information the better!):

Your full name
Your mailing/postal address
Your zip/post code
Any email address that may be registered to your account
A telephone number, in case we need to contact you

How do I upload an image?

If you did not upload an image when you created your account, or if you are unhappy with the image you chose at account creation, you will be allowed to change/upload your image.

To utilize this image change, simply select ‘Account’- >Change Avatar…’ from the top left corner of the POKER-BTC Lobby screen.

I uploaded an image, why is it not displaying at the tables?

Keep in mind that images will not automatically be visible at the tables, as POKER-BTC will review and approve (or deny; you will be notified per email if this is the case) all images prior to displaying them at the table. This is done to avoid inappropriate or obscene content, which are not welcome in the fun and entertaining atmosphere we aim to provide.

This approval process takes five days. If, after five days, your image still is not visible, please contact [email protected], and we will look into it for you.

What happens if I am disconnected in the middle of a hand?

It occasionally occurs that due to reasons beyond our players’ control, they are unable to act on their poker hand in time. At POKER-BTC, a player in a ring (non-tournament) game is normally allotted 25 seconds to act on their hand if it is a fixed limit poker game, and 35 seconds in a pot limit or no limit poker game. A warning message is displayed in the chat box when there are 15 seconds left to act. If there was a disconnection and a player returned before the timeout, he or she receives at least 10 seconds to act. Less time to act is allocated at tables designated as ‘fast.’

If a player fails to act within the allotted time while being connected, the hand is folded by the system.

Additional time to act may be allocated in some games, depending on the situation. The amount of extra time may vary depending on the game, but the concept is the same throughout – when faced with a decision in a larger pot, more time is given to return due to a disconnection.

Note that tournaments do not allocate extra time due to disconnections, in most situations.

What happens if the system crashes in the middle of a game?

In the unlikely event of a server crash which prevents completion of a hand, the hands in progress at every table (tournaments and cash games) will be restored by rolling back these hands as if they had not happened. Each player’s chip count will be reset to the amount at the beginning of the hand.

The poker game I wish to join is full. What should I do?

If a poker game is full, you can put your name on the Waiting List for that game. When a seat in the game becomes available, the first person on the Waiting List will have the first right of refusal for that seat.

The other option you have is to take a seat at an empty table of that limit and game. Often, empty tables fill up quickly once a player takes a seat.

What is a ‘rake’? How much is the POKER-BTC rake in poker games?

POKER-BTC receives compensation by taking a ‘rake’. A small amount from each ring game pot. At the lower limits, POKER-BTC takes a smaller rake.
No ‘per hand’ rake is taken in tournaments; there is only an initial fee to enter. Some tournaments do not charge a fee or a rake.

At the cash game tables every hand is raked in mBTC.
Rake is calculated from the amount in the pot at the end of each hand.
No rake is charged if action finishes before the flop.
Most of the cash games are raked at 3% after the flop.
For each pot, the rake is calculated in function of each player’s contribution to the pot.

Example: Player A puts 2 mBTC to the pot, Player B puts 3 mBTC to the pot. The total pot is 5 mBTC. 3% rake from this pot is 0.15 mBTC. Player A pays 40% rake - 0.06 mBTC and player B pays 60% rake - 0.09 mBTC.


POKER-BTC reserves the right to reduce the rake on certain tables.

What is Rakeback?

Each time you play a hand of poker a small percentage of the pot is taken, or raked, by the POKER-BTC. Getting a portion of this money back is called: rakeback.

Rakeback is based on the User Level which can be:

  • PLAYER - 0 %
  • MEMBER - 5 %
  • VIP - 10 %
  • SUPER VIP - 20 %
  • MEGA VIP - 30 %


How do I know how much money is in the pot?

At any POKER-BTC table, the full amount of the pot, including all current bets, is always displayed numerically at the top of the table, above the dealer’s tray or ‘Options’ button. Also, at the end of every betting round, all bets are collected in the middle of the table, and converted into higher denomination chips so you can easily see the pot’s total value.

Does the poker software allow me to muck the winning poker hand?

No, it doesn’t. If you play your hand to the showdown and you hold the winning hand, it will always automatically be shown. This feature protects you from accidentally mucking a winner.

How does your shuffle work? How do I know that it is fair?

POKER-BTC deals the cards in a fair and honest manner. Once the deck is shuffled, it is set, and the order in which the cards are dealt cannot be changed. The software that shuffles and deals the cards cannot control who wins or lose; it just deals the cards and the rest is up to the players in the game. Our software produces a shuffle that is completely random, which favors no player over any other. The methods we use ensure complete randomization of the cards, and complete unpredictability of the cards to come.
Should you have further questions regarding our shuffle or security of our software, feel free to ask any question you would like in an email to [email protected] The integrity of our games is paramount to our success, and we are happy to address any concern you may have.

How can you ensure the integrity of your games?

POKER-BTC makes the security of our games a top priority. We use state-of-the-art technology to protect the integrity of our games. If you have any further questions, feel free to Contact us.

Does POKER-BTC use props or shills?

POKER-BTC does not use any house players or robots. We do not hire any individuals to play on our site.

Are POKER-BTC employees allowed to play on your site?

No. Any POKER-BTC employee or contractor who has access to inside information (player records, hidden card hand histories, etc.) may not play on POKER-BTC. This is to prevent any possible abuse of that inside information. In fact, the immediate relatives of such people also may not play on POKER-BTC either.

What are your chat rules?

Certain forms and topics of chat are not allowed on POKER-BTC. Players engaging in offensive chat will be subject to a chat warning or a suspension of their chat privileges, or any other penalty permitted by law and/or our Terms of Service. Use of the table Chat feature should be done at the player’s discretion, and is subject to compliance with our chat rules and User Agreement.


We do not permit profane, vulgar, racist or abusive/insulting chat in our chat windows. We do have a feature by which certain profane or otherwise unacceptable words are asterisked out; a filtered word is one that has been deemed unacceptable on our poker site. Players attempting to bypass the filter may also be subject to a warning or suspension of chat privileges.


We do not permit players to repeatedly ask for chips, whether Play Money or real money. No solicitation is permitted in any poker game at any time. There are facilities in place to prevent many instances of solicitation.

Chip Sales?

Players are not permitted to engage in any discussion regarding the sale of POKER-BTC play money chips within our chat facilities. Any such discussion, including the offer to buy or sell play money in POKER-BTC chat, is grounds for warning or revocation.


The sending of multiple and frequent messages to the chat window in order to drown out legitimate chat is forbidden.

Non-English chat?

We are aware that our players are from around the world, and that for many of them English is not their first language. However, at this time our policy on most tables is that English is the only language allowed to be used in POKER-BTC chat. On a small number of tables and in a small number of regional tournaments, chat may be allowed in a particular language and in English. These tables and tournaments will be clearly labeled. If you are not comfortable with non-English chat, please do not join these tables or tournaments.

Commercial Use?

It is strictly prohibited for a User to use Chat for any commercial use whatsoever, including making any statements which promote any service or product of any party except POKER-BTC.

Malicious Behavior?

It is strictly prohibited for a User to use Chat for any malicious or offensive behavior, including but not limited to collusion, fraud, spam, and/or harassment. Users shall not make statements about POKER-BTC that are untrue or would reasonably be considered to be derogatory or critical. Users should be generally aware of the feelings of other customers and POKER-BTC staff and Chat Moderators, and should act in a respectful manner.

What should I do if someone is abusing the chat feature?

Report to us, POKER-BTC does not actively monitor chat at the tables, though we can review chat logs after the fact. Warnings or suspensions of chat privileges for a time period may be issued as a result of chat policy violations.

We encourage players to help us be our eyes and ears. The cooperation of our players is a critical part of making POKER-BTC a fun experience for all. Please do not engage in retaliatory chat; as this will likely result in both users’ chat being suspended.



Tables rake for Pot Limit (PL) and No Limit (NL) games.

Tables rake for Fixed Limit (FL) games.

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